Refund and Cancellation Policy

1.1 Purpose

This Refund and Cancellation Policy ("Policy") establishes the terms and conditions under which FileSure India Private Limited ("Filesure," "we," "us," or "our") processes refund requests and accepts cancellations for the various paid services offered through its platform. This Policy is intended to provide transparency, set clear expectations, and protect the interests of both Filesure and its Users.

1.2 Scope

This Policy applies to all payments made for Filesure's paid offerings, including but not limited to:

• Business Services, which involve compliance and incorporation assistance delivered exclusively through Filesure's network of authorized partners, such as Chartered Accountants (CAs) and Company Secretaries (CSs);
• Data Services, which include single and bulk unlocks providing access to director contact information, daily alerts with newly registered company data, and similar offerings;
• Public Document Services, encompassing automated downloads and extraction of MCA V2 and V3 portal documents, financial statements, LLP filings, GST filings, compliance tables, and related data, sold primarily on a per-company basis.

1.3 Legal Binding

By purchasing any paid Service from Filesure, you ("User") agree to comply with this Policy. All refund and cancellation requests shall be governed exclusively by the terms set forth herein.

3.1 Services Covered

This Refund and Cancellation Policy applies exclusively to all paid services provided by Filesure, including but not limited to:

• Business Services facilitated through Filesure's authorized partners (such as Chartered Accountants and Company Secretaries);
• Data Services, including single and bulk unlocks, new company alerts, and similar data-driven offerings;
• Public Document Services, encompassing automated downloads, extraction, and sales of MCA portal documents, GST filings, compliance tables, and related company data.

3.2 Payment Conditions

Full payment or agreed advance payment must be received by Filesure prior to the commencement or delivery of any paid Services unless otherwise expressly agreed in writing. Refunds and cancellations shall be processed only for Services that fall within this paid scope.

3.3 Exclusions

This Policy does not apply to free services, promotional offers, trials, or any unpaid access to Filesure's platform or data unless expressly stated.

4.1 Non-Refundable Services

Given the nature of digital and data-driven services, the following are generally non-refundable once access or delivery has occurred:

• Data Services, including single and bulk unlocks providing director contact information, new company alerts, and similar data products, once data has been accessed or delivered to the User. Users acknowledge that such contact information is aggregated from publicly available sources and Filesure does not guarantee its accuracy, completeness, or currency (see Section 4.5 below for further details);
• Public Document Services, including automated downloads and sales of MCA portal documents, financial statements, LLP filings, GST filings, compliance tables, and other related data, once documents have been downloaded or access granted;
• Business Services for which Filesure's authorized partners have commenced engagement, including incorporation assistance, annual compliance services, and related professional services.

4.2 Refundable Services

Refunds may be considered under the following circumstances:

• Failure by Filesure to deliver the purchased Services due to Filesure's fault despite reasonable remedial attempts;
• Duplicate or erroneous billing resulting in overpayment;
• Cancellation of Services by Filesure prior to delivery or commencement;
• Any other cases expressly specified by Filesure in writing.

4.3 Conditions for Refund

Refund eligibility is subject to:

• The User submitting a written refund request within seven (7) calendar days from the date of payment or service delivery, whichever is earlier;
• Verification by Filesure of the claim, including review of usage data, service logs, and communications;
• The User's compliance with all Terms of Use and this Policy without breach;
• No prior history of fraudulent or abusive refund requests by the User.

4.4 Discretionary Nature

Filesure reserves sole discretion to approve or deny refund requests based on the merits of each case and may, where appropriate, offer partial refunds or credits in lieu of full refunds.

4.5 Accuracy Disclaimer for Contact Data

Users acknowledge and agree that contact details provided through Filesure's Data Services are aggregated from publicly available sources and third-party repositories. Filesure makes reasonable efforts to present accurate data but does not guarantee the correctness, completeness, or current validity of any contact information. Reliance on such data is at the User's sole risk. Complaints or refund requests based solely on perceived inaccuracies of contact details will be handled in accordance with the limitations set forth in this Policy and may not be eligible for refund unless Filesure, at its sole discretion, determines a service failure has occurred.

5.1 User-Initiated Cancellation

You may request cancellation of your service order prior to delivery or commencement of the Services by providing written notice to Filesure via designated contact channels. Cancellation requests received after the commencement of Services, including data delivery or partner engagement, may be subject to partial or no refund, as outlined in Section 4 of this Policy.

5.2 Filesure-Initiated Cancellation

Filesure reserves the right to cancel or suspend any service order at its sole discretion, including but not limited to cases of:

• Violation of these Terms or breach of payment obligations;
• Failure to provide accurate or complete information required for service delivery;
• Force majeure events or technical failures impacting service provision;
• Any other circumstances Filesure deems necessary for legal or operational reasons.

5.3 Cancellation Notice and Effects

Upon cancellation by either party, Filesure will notify the User in writing. Cancellation shall not relieve the User of any payment obligations for Services already performed or costs reasonably incurred. Filesure will make reasonable efforts to cease Service delivery promptly following cancellation.

6.1 Request Procedure

To request a refund, Users must submit a written request to Filesure through the designated communication channels (e.g., email to helpdesk@filesure.in) within seven (7) business days from the date of payment or service delivery, whichever is earlier. The request must include:

• User's full name and contact details;
• Details of the Service purchased;
• Payment transaction details;
• Reason for the refund request and supporting documentation, if applicable.

6.2 Acknowledgement and Verification

Filesure shall acknowledge receipt of the refund request within seven (7) business days and begin a review process. Verification may include examination of service logs, data access records, payment confirmation, and any other relevant information.

6.3 Resolution and Processing

Upon completion of verification, Filesure will communicate its decision within thirty (30) calendar days from the date of refund request receipt. Approved refunds will be processed promptly, generally within fifteen (15) calendar days from the approval date.

6.4 Mode of Refund

Refunds will be issued via the original payment method used by the User unless otherwise mutually agreed. Filesure shall not be responsible for delays caused by financial institutions or payment processors.

6.5 Rejection of Refund Requests

Refund requests failing to meet eligibility criteria, submitted after the prescribed time, or lacking sufficient documentation may be rejected. Filesure will notify the User in writing of any such rejection, with reasons.

7.1 No Refund for Data Already Delivered

Due to the intangible and non-returnable nature of digital data, once data access has been provided, downloads have occurred, or information has been unlocked, no refunds shall be granted for such Services, including but not limited to director contact information, public document downloads, compliance data, and alerts.

7.2 Service Disruptions Due to Third Parties

Filesure shall not be liable for delays, failures, or interruptions in service delivery caused by third-party entities, including but not limited to:

• Ministry of Corporate Affairs ("MCA") portals;
• Goods and Services Tax ("GST") portal or authorized GST Suvidha Providers;
• Authorized partner professionals facilitating business services;
• Payment gateways or financial institutions.

7.3 Force Majeure

Filesure shall not be responsible for failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, strikes, labor disputes, or technical failures.

7.4 No Liability for User Actions

Filesure disclaims liability for losses or damages arising from User misuse, unauthorized sharing of data, or failure to comply with applicable laws or these Terms.

8.1 Good Faith Negotiations

In the event of any dispute, controversy, or claim arising from or relating to refund or cancellation matters, the User and Filesure shall first attempt to resolve the issue amicably through good faith negotiations within fourteen (14) calendar days of written notice of the dispute.

8.2 Escalation to Dispute Resolution Mechanism

If the dispute remains unresolved after the negotiation period, the parties may pursue resolution through the dispute resolution procedures outlined in Filesure's Terms of Use, including but not limited to mediation or binding arbitration conducted in Mumbai, Maharashtra, India.

8.3 Finality of Resolution

Any arbitration award or settlement reached pursuant to the dispute resolution process shall be final, binding, and enforceable in accordance with applicable laws.

8.4 Continued Obligations

Pending resolution of any refund dispute, Filesure reserves the right to withhold refunds or suspend related Services until the dispute is finally resolved.