Refund Policy
Table of Contents
Introduction
At FileSure India Private Limited, we aim to ensure customer satisfaction. However, there might be occasions when you need to seek a refund. This policy outlines the conditions for refunds and the process for claiming one.
Refund Eligibility
Refunds are eligible under the following conditions:
- If the chartered accountant or company secretary fails to deliver the service within a mutually agreed timeframe.
- If the service provided is significantly different from the description on our platform.
Non-refundable Situations
No refunds will be issued under these circumstances:
- If you change your mind after engaging a service provider.
- If a delay or discrepancy is due to inaccurate or incomplete information provided by you.
Refund Turnaround Time
Refunds will be processed within 5 business days after approval of the refund request. This timeframe allows us to review and process the request fairly.
Process for Claiming Refund
To claim a refund:
- Contact our support team at helpdesk@filesure.in within 7 days of the service completion date.
- Provide a detailed reason for your dissatisfaction and any supporting documentation.
- Our team will review the request and respond within 10 business days.
Refund Amount
The refund amount will depend on the nature of the service and the payment made. Generally:
- Full refunds are issued for services not delivered.
- Partial refunds are considered if a portion of the service was delivered but was incomplete or unsatisfactory.
Refund Method
Refunds are processed using the same payment method used for the original transaction unless otherwise agreed.
Changes to Refund Policy
FileSure India Private Limited reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting, and we will notify users of significant changes.
Contact Us
If you have any questions about this Refund Policy, please contact us at helpdesk@filesure.in.